Terms of service

Agreement

By using Clark Tech Solutions services, website, or portals, you agree to these terms. If you are entering into services on behalf of a business, you represent that you have authority to bind that organization.

Services

We provide remote and onsite IT support, consulting, managed services, and related technology work as described in quotes, statements of work, or service agreements. Scope, fees, and response targets are confirmed before non-trivial work unless you authorize emergency break/fix.

Client portal

• You are responsible for safeguarding login credentials and activity under your account.
• Ticket messages should not include regulated data (e.g. full payment card numbers, PHI) unless we have a separate agreement.
• We may suspend access for abuse, non-payment, or security concerns.

Payment and invoices

Quoted work requires approval before proceeding when stated. Invoices are due per terms on the invoice or agreement. Online payments are processed by Stripe and/or Square; their terms also apply to payment transactions.

Hardware, software licenses, and third-party subscriptions may be billed separately when pre-approved.

Warranties and liability

Services are provided with reasonable skill and care. Except where prohibited by law, we disclaim implied warranties. Our liability for any claim arising from services is limited to the amount paid for the specific service giving rise to the claim in the twelve months before the claim, unless a signed agreement states otherwise.

We are not liable for indirect, consequential, or lost-profit damages. You are responsible for maintaining backups of critical data unless a managed backup agreement is in place.

Onsite and remote access

You grant permission for technicians to access systems you own or control for the purpose of agreed work. You will provide safe access to equipment and disclose known hazards. Canceled onsite visits may incur a fee if stated in your agreement.

Changes

We may update these terms or the privacy policy by posting a revised version on this site. Material changes to active managed agreements will be communicated directly when practical.